ETWW Means Success In Today’s Customer Driven Economy

Before you start your next building project with a greenhouse manufacturer, make sure they are ETWW (Easy to Work With). They should be flexible enough to accommodate customizations, reduce the amount of work/hassle for the grower, and stand behind their work after the job is done.

Is your greenhouse manufacturer flexible when you request customizations?
Every greenhouse manufacturer is different, and some are more willing than others to accommodate requests for modifications. At GGS we manufacture greenhouses customized to each grower’s particular needs. We have standard product lines, but we also remain flexible to our customer’s requests. This doesn’t mean that we can answer every customization request. It does mean we will do our best. Customization does not have to mean more expensive. Often by listening to what our customers want we can provide standard solutions to their specific needs with only minor variations to our product lines. For example, custom post spacing to account for door placement can be accomplished easily within our modular greenhouse design options.

Does your greenhouse manufacturer spend the necessary time with you, even if you’re not sure what you want?
For customers who are not clear on their greenhouse design requirements from the start, GGS will work with you to develop rough greenhouse layouts, and multiple options to consider. Our business is helping you grow.

Will your greenhouse manufacturer stand behind their work after the job is done?
We deliver hundreds of greenhouse orders error-free every year, but when we do make a mistake it is essential that we fix the error as quickly and as effectively as possible.

Is your greenhouse manufacturer willing to listen?
At GGS, we welcome input from our customers to tell us how we’re doing and what you need from us. It is our goal to remain the number one commercial greenhouse manufacturer in the world. We can achieve this only with your help. Tell us how we’re doing, and where we can improve. Together we will make it easier for everyone to build quality greenhouses with GGS.

Here are our thoughts on how a greenhouse manufacturer should be easy to work with:

1. Improve customers interactions.
Products and services are important, and willingness to continue developing new solutions for better growing environments. Equally important is the experience customers walk away with every time they interact with our company. Whether for a quote, an order, follow up on a construction project, or researching what greenhouse design options are available, you to have a positive impression.

2. Reduce the work for customers.
Is your greenhouse manufacturer looking at how they can assist you with more than just the greenhouse purchase. What do you need to do after you have chosen your greenhouse supplier? Do they provide optional turnkey solutions including construction project management for customers who do not want to be tied up managing a greenhouse build and coordinating with all the sub trades.

3. Provide after sales support to ensure customers are fully satisfied.
Every effort should be made to ensure you get the ideal growing environment for your crops. After the project is done your greenhouse manufacturer should be able to fully stand behind their work, and if you have questions or concerns, their sales professionals should continue to work with you until your issues are resolved.

4. Listening to customers and getting feedback to provide an atmosphere of continuous learning
Of course everyone loves hearing positive feedback about how their structures are improving the quality of our customers’ crops. But they should also always want to know how they can further improve – and this industry is all about the exchange of ideas.

Regardless of how well-made greenhouse structures are,  how efficiently ventilation systems work, or how easy it is to build, it is the people inside the company that make or break it. For a greenhouse manufacturer or any other company to be easy to work with, the staff needs to be exceptional, and have the skills and the mindset to improve every day.

If you’re planning a greenhouse expansion and want to deal with an ETWW manufacturer, contact us now and we will do our best to prove to you that GGS is the easiest greenhouse manufacturer to work with.